Fully IntegratedNetPay is fully integrated to Lelong.my, we make it fast, easy & instant for buyers to pay sellers in Lelong.my. |
Affordable FeeWho has the lowest rate in town? It's NetPay! Only 2.0% for interbank and credit card transaction. |
Fast CheckoutDue to integrated instant payment to sellers, chances of buyers not paying to seller after purchase reduce more than 50% !!! (Buyer no more update payment slips to system). |
Increase SalesEither you are Lelong.my store or not, it's our goal to serve and help increase your revenue!
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When you are a buyer, and you need your item to be refunded through netpay, you should first communicate with you seller. Once the dispute is settled, usually the buyer will request for a return of item to their store/warehouse.
1. Buyer wants to return the item
2. Buyer contact with Seller to resolve the issue.
3. Seller agrees to return the item to them.
4. Buyer sends the item through secured courier. Well-packed to prevent damage when reaches the seller.
5. Seller receives the item, examine the item whether it belongs to them / the condition of the item.
6. Once okay, the seller should use netpay to refund it to the buyer within 48 hours in working days.
Note: To buyers, remember to take photos of the item when send to prevent any complications. If the buyer is not satisfied with the seller, remember to lodge a report to Lelong. Actions will be taken as seller scam is highly not tolerated in a healthy marketplace.
Have fun buying